Neighborly Hands - Frequently Asked Questions


General Questions


1. What is Neighborly Hands?

Neighborly Hands is a Roswell-based service providing non-medical support for seniors and busy families. We help with everyday tasks, errands, and home organization so clients can live safely, comfortably, and independently.


2. What areas do you serve?

We primarily serve Roswell, Alpharetta, and North Fulton County.


3. Who are your services designed for?

Our services are ideal for:

  • Seniors who want to remain independent at home
  • Adult children supporting aging parents
  • Busy professionals or families needing an extra hand


Services & Support


4. What types of services do you provide?

We offer three main categories of support:

  • In-home help: organizing, safety checks, tech help, mail sorting
  • Outdoor help: light yard cleanup, safety inspections, entry upkeep
  • Errands: grocery pickup, pharmacy runs, post office visits


5. Do you provide medical care or transportation?

No. Neighborly Hands provides non-medical support only. We do not offer healthcare services or client transportation.


6. Can I request services not listed?

Yes. We are flexible and happy to accommodate custom requests whenever possible.


7. Do you offer recurring services?

Absolutely. We offer weekly, biweekly, monthly, and subscription plans for ongoing support and peace of mind.


Pricing & Plans


8. How much do services cost?

  • Home visits: $40/hour
  • Outdoor services: $60/hour
  • Errands: $40 per trip
  • Additional time and stops available at low add-on rates

We also offer monthly plans starting at $99 for better value and consistency.


9. What are your most popular plans?

  • Friendly Helper Plan – light home support
  • Errands & Essentials Plan – weekly errands
  • Home Care Plus Plan – full home checkup
  • Premium Peace of Mind Plan – weekly support + family updatesTrust & Safety


10. Are you insured or bonded?

Yes. Neighborly Hands is fully bonded, providing added peace of mind for every visit.


11. Who will be coming into the home?

You’ll work directly with Rusty Murray, a longtime Roswell resident of 28 years, bringing over 30 years of experience as an engineer and in technology consulting and sales—along with a strong commitment to trust, reliability, and service.


12. Can family members receive updates?

Yes. We can provide optional check-in updates to family members, especially with our Premium Plan.


Scheduling & Logistics


13. How do I schedule a service?

Scheduling is simple:


14. Do I need to be home during the visit?

Not necessarily. Many clients prefer to be home, but we can coordinate secure access if needed.


15. What if I need to cancel or reschedule?

We offer flexible scheduling. Just provide reasonable notice, and we’ll adjust your appointment.


Value & Differentiation


16. What makes Neighborly Hands different?

  • Personalized, one-on-one service
  • Local and relationship-driven
  • Focus on trust, consistency, and companionship
  • Flexible support tailored to real-life needs
  • A warm, friendly approach—because connection matters


17. Is this only for seniors?

No. While we specialize in seniors, our services are available to anyone who needs reliable help at home or with errands.


Getting Started


18. How do I get started?

Reach out for a quick conversation to discuss your needs, and we’ll recommend the best plan or service to get started right away.

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